Return Policy

TETON ELECTRONICS main focus is to provide the best user’s shopping experience.

And we also hope that our quality product and best customer service can make customers satisfied.

After-sale support: shop@tetonelectronics.com (we will reply to you within 1 business day)

About Return

TETON ELECTRONICS provides a 30-day Money-Back Guarantee for Any Reason, handling it most efficiently(For USA only).

1. Can I return my product?

It is our pleasure to inform you that we do have a return and exchange policy, which 30-day Money-Back Guarantee for Any Reason.

If you meet the following conditions, please contact our after-sales customer service (shop@tetonelectronics.com)

and we will reply to you within 1 business day.

Applicable situation (need to meet at the same time):

1, Within 30 days of purchase

2, The product is not damaged

Once the returned item arrives in TETON ELECTRONICS Brand's warehouse for inspection, the refund process will begin.

1, Returns must include all accessories

2, Items must include original packaging

3, Returns may be rejected if items do not meet the above requirements.

4, If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

2. Can I get a refund after returning my product?

For sure, you can.

We accept return of products.

Customers have the right to apply for a return within 30 days after delivery of the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please ask our customer service to make sure you send the package to the right address.

The first step is to contact our customer service department or shoot an email at shop@tetonelectronics.com

and we will reply to you within 1 business day.

Once the returned item arrives in TETON ELECTRONICS Brand's warehouse for inspection, the refund process will begin.

The return method is the same as your payment method.

It is recommended that you send your package with tracking included TETON ELECTRONICS Brand will not take responsibility for lost returns. ​

3. How do I return an item?

3.1 Please reach out to TETON ELECTRONICS customer support (shop@tetonelectronics.com) to initiate a return.

Please state the reason for the return and provide an invoice or screenshot to confirm the order number.

3.2 TETON ELECTRONICS support will share the corresponding return address with you within 24 business hours.

3.3 For the refund to be processed on time, please be sure to send a return notification to TETON ELECTRONICS with the following information:

 - Name of the courier

 - Tracking number

3.4 All this has to be settled within 30 days of the purchase.

4. What is not covered under warranty?

4.1 Products without sufficient proof of purchase

4.2 Lost or stolen products

4.3 Items that have expired their warranty period

4.4 Non quality-related issues (after 30 days of purchase)

4.5 Free products

4.6 Repairs through 3rd parties

4.7 Damage from outside sources

4.8 Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, and operating devices improperly)

5. Where is the place to return the package?

After you confirm the return with our customer service staff, please mail it to the following address:

USA Address:

20045 Stevens Creek Blvd, Suite 2C

Cupertino, CA 95014, USA.

Bangladesh Address:

Tropical Molla Tower

5th floor, 15/1,15/2,15/3, 15/4 Bir Uttam Rafiqul Islam Ave, Dhaka 1212.

Contact Number: +880-1958-041504

* Note: Any return needs to be confirmed with our customer service (It is recommended that you send your package with tracking included TETON ELECTRONICS Brand will not take responsibility for lost returns.)

6. How long will it take before I receive my refund?

To start the refunding process, we need to inspect and confirm that the returned item is unused and meets the fourth point.

You may receive your money in 30 business days applied to the original mode of payment.

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, processing time usually takes 3-5 business days.

7. Delivery issues

7.1 Customer is wholly responsible for unsuccessful delivery due to the wrong address or delivery details.

7.2 If the shipping company delivers to the wrong address, we will either refund your amount or re-send the parcel again according to your choice.

7.3 Orders seized by customs should be cleared by the buyer.

Email: shop@tetonelectronics.com available for product use help, consultation on refunds and returns, and other help you need.

and we will reply to you within 1 business day.

8. Notes

Custom-order or personalized items do not have a right to 30 days refund.

9. Late or missing refunds

Please contact us at shop@tetonelectronics.com and we will reply to you within 1 business day.

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shop@tetonelectronics.com. We will reply to you within 1 business day. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at shop@tetonelectronics.com.  We will reply to you within 1 business day.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.